A perfect symphony of sound and taste
Get ready to tap into the rhythm, and join us in raising a glass to the ultimate sound experience. To celebrate our collaboration we launched a special Repeat x Uiltje edition of our headphones. Get yours today!
THE DEEPEST, LUSHEST SOUNDS YOU’VE EVER HEARD
Our headphones combine ultra high-resolution audio playback with meticulously tuned acoustics. In plain English, that means breathtakingly deep bass, a warm and rich midrange, and oh-so crisp highs.
unlimited repairs forever
How, you ask? Our headphones are 100% modular, so damaged parts can be replaced independently of the rest. New parts can be ordered, and slide right through your letterbox.
01
Order a new part
Dropped your headphones? It happens. Ear cushions a little worn? No stress. Simply log in to your account and order a replacement par.
02
You’ll get it the next day
Your new part will arrive the following working day. That’s usually less than a 24-hour wait.
03
Replace the damaged part
Switch out the damaged part for the new one. Our headphones are made to be easily disassembled (it’s actually quite fun) but if you need help, just get in touch.
04
Send it back to us
You’ll find a prepaid envelope along with the new part, so you can send the damaged part back to us free of charge.
05
Old part, meet your new home
The damaged part is checked to see if it can be lovingly repaired and reused in a new pair of headphones. If not, the materials are recycled.
FAQ
You can also buy our headphones without the Unlimited repairs. All our spare parts are individually available in your account. Need some help deciding which suits you best? Do not hesitate to ask on the chat!
Yes, any kind of damage can be fixed. Because of our modular design it is super easy to switch that one module that is broken. Just make sure you send the broken part back, so we can proceed our mission!
Gerrard Street headphones are built to last. If something breaks or gets worn out, their modular design means individual parts can be easily replaced rather than having to throw away the whole thing. Even better, most parts can be repaired and re-used in new headphones.
It’s just a matter of finding out, and there are a few simple tricks to help:
- – Try turning them on and off again (no, really)
- – Switch around the sound boxes inside the ear cushions
- – Ensure the cables are properly inserted (you should feel them click in)
- – Try charging with a different cable
Nobody expects you to be a headphones expert, so if you’re not sure then just get in touch via WhatsApp, email or live chat on our website. And if you do order the wrong part, simply return it and we’ll send a new one.
Not happy with your purchase, and want to return them within 30days and get a refund? This is how:
- Make sure the headphones is complete, including all cables.
- Leave your info in or on the box: Name, subscription-id or order number and date of sending.
- Send the package to:
Gerrard Street BV
Sitecom 3rd Floor
Blaak 6, 3011TA Rotterdam
We do not refund the sending fee. It’s the cheapest when you send them back in the original letterbox. - Take a photo or a screenshot of the proof of sending. Send this through WhatsApp or
