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free repairs, whatever happens
Had a little accident? No worries. Got some wear and tear? We’ve got your back. Simply order a replacement part for free via your account and it’ll arrive the next day. Send us the old part back, and that’s it.
Like the sound of Free Repairs? You can opt-in for this service as a yearly subscription. Or you can grant yourself a lifetime of repairs with a one-time fee. The choice is yours.
Unlimited repairs
How, you ask? Our headphones are 100% modular, so damaged parts can be replaced independently of the rest. New parts are always free, and slide right through your letterbox.
01
Order a new part free of charge
Dropped your headphones? It happens. Ear cushions a little worn? No stress. Simply log in to your account and order a replacement part for free.
02
You’ll get it the next day
Your new part will arrive the following working day. That’s usually less than a 24-hour wait.
03
Replace the damaged part
Switch out the damaged part for the new one. Our headphones are made to be easily disassembled (it’s actually quite fun) but if you need help, just get in touch.
04
Send it back to us
You’ll find a prepaid envelope along with the new part, so you can send the damaged part back to us free of charge.
05
Old part, meet your new home
The damaged part is checked to see if it can be lovingly repaired and reused in a new pair of headphones. If not, the materials are recycled.
