Description
Lifetime Music, No Worries: Opt for 'Free Repairs
Why buy new headphones every time a part is broken? Our headphones are modular; simply replace the part and continue listening. And if you opt for Free Repairs, these replacements are even completely free! So you continue to enjoy crystal-clear sound. And your broken parts get a second life with us.
01
ORDER A NEW PART
Dropped your headphones? It happens. Ear cushions a little worn? No stress. Simply log in to your account and order a replacement part. If you have a subscription or free repairs forever the spare parts are free.
02
YOU’LL GET IT THE NEXT DAY
Your new part will arrive the following working day. That’s usually less than a 24-hour wait.
03
REPLACE THE DAMAGED PART
Switch out the damaged part for the new one. Our headphones are made to be easily disassembled (it’s actually quite fun) but if you need help, just get in touch.
04
SEND IT BACK TO US
You’ll find a prepaid envelope along with the new part, so you can send the damaged part back to us free of charge.
05
OLD PART, MEET YOUR NEW HOME
The damaged part is checked to see if it can be lovingly repaired and reused in a new pair of headphones. If not, the materials are recycled.